Warranty Policy

The warranty as described herein shall apply only to SINCELIGHT branded LED lighting products sold. SINCELIGHT warrants that the products shall be free from significant defects in materials and workmanship for a period mentioned in the sales agreement, product manual or packaging. This warranty gives you specific rights and you may have other rights, which may vary under different jurisdictions. 

TERMS & CONDITIONS

• 1. The warranty benefits the original purchaser only. If any product is returned by the purchaser in accordance with the warranty terms, within the applicable warranty period and upon examination, SINCELIGHT determines to its satisfaction that such product failed to satisfy this warranty. SINCELIGHT will at its option repair or replace the defective product. Where a product had been discontinued or is no longer available. SINCELIGHT may provide an alternative of a similar or better specification and design. SINCELIGHT will endeavour to provide a close a match as possible, however, due to rapid developments of products; SINCELIGHT can not guarantee a match and will not accept liability for such.
• For clarity, repair or replacements of the defective product or part there of does not including labour costs and any special and incidental costs or consequential damages including but not limited to, damage to property, loss of revenue or profits or other miscellaneous costs not previously mentioned.

EXCLUSIONS

The limited warranty only applies when ;

• The product has been properly wired,installed and operated within the electrical values, Operating range and environmental conditions provided in the specifications,application guidelines,instruction manuals or any other documents accompanying the product or on the SINCELIGHT.com
• The warranty is base on a buring behaviour of maximum 4000 hours/year at an ambient temperature of 25°C with 10mm spacing.

The warranty only covers products applied within their intended use or normal use defined by ;

• Operating conditions are in accordance with in the information on the products.
• Ambient temperature never exceeds the operating temperature specified on the product datasheet.
• The relative humidity in the installation never exceeds 80% RH, or never exceeds the IP rating (if any is provided).
• The product is not subject to more switching cycles as defined on the product packaging or specification sheet, the switching cycle being defined as least 30 seconds ON and 30 seconds OFF.
• The electrical installation in which the product operates in not subjected to voltage fluctuations exceeding the rated input voltage range.

The warranty doesn’t cover the conditions as follows ;

• The limited warranty does not cover accidental damage,abuse or misuse,wear and tear,unauthorised repair,modification or disassembly, or use in abnormal conditions or consequential or incidental losses.
• Faults caused by installer error including but not limited to connection to an incorrect power supply or unsuitable dimmer, transformer or driver are excluded from the warranty.

HOW TO WARRANTY

Scan the QR code or visit www.sincelight.com to submit the warranty application. You can also 
write us by email to service@sincelight.com, our after service team will response in 24 hours.